into your Apartment:
Before you move in, there are a few things you will need to take care
of. Please read this information very carefully to make your move-in
go as smooth as possible.
You are responsible for connecting your electricity, gas, and phone
Call the utility companies two weeks before your move-in
date to ensure you will have power when you arrive.
California Gas Co. (800) 427-2200
of Water & Power: (213) 481-5411
(formerly Pac Bell and SBC): (800) 310-2355
You do not need to be present to have your electricity, gas, water and
phone hooked up.
You will need to know your apartment number and address before you call.
We will open your water account on your behalf. National Water
& Power will bill you directly.
You will be able to hook up Dish Network TV once you arrive. We will
provide you with the receiver.
Dish Network set-up:
You will need to come to our office to pick up your Dish Network
receiver. When you pick up your receiver, be sure to specify
whether you will need a regular receiver or a Hi-Def receiver.
Remember that you need a Hi-Def television in order to use the Hi-Def
receiver. Once you have picked up your Dish Network
receiver from our office,
setting it up is easy. Simply follow the steps detailed in the
applicable memo below, and enjoy!
Click here for Regular Dish Network Setup instructions
Click here for Hi-Def Dish Network Setup
If you have any questions regarding Dish Network, please email Conquest
Dish Network Support at
You should have received a copy of your lease/rental agreement when
you signed your lease. If you
do not have a copy, please visit My
Conquest where you can view and print a copy of your lease. Click here for a sample
lease. Please read it carefully and understand all
aspects of your contract. If you have any questions or concerns you may
stop by the office, email us, or call us.
• Remember, if you share the apartment with one or more roommates
(i.e. resident(s) on the lease), you are jointly liable for the entire
amount of the rent and any damages incurred.
• When making payments for rent, please specify your apartment
number and building name on your check.
• Rent for each month is due in advance, on or before the first
of the month. Failure to pay by 5 PM on the 4th (regardless of
what day the 4th falls on) will result in a late charge as specified
in your lease agreement. The late charge policy applies to every
no exceptions. Rent may be paid at the office during
business hours, in the rent drop box at your building (Every building
has its own rent drop box), or
mail to 401 Wilshire Boulevard, Suite 230, Santa Monica, California 90401. Keep in
mind that if you mail it, it must be received by the 4th (postmark on
the envelope is irrelevant).
• If you want to add an additional roommate or replace a current
resident, please notify us of your intent. The maximum number of occupants
can not exceed the specified number on the lease at any time. The prospective
resident has to fill out an application to be approved by management.
Upon approval, a new lease will be drawn. Please note that
there will be a $100 lease change fee and all residents listed on the
lease must be present for the signing of the new lease. Please be
sure to make an appointment with your property manager at least 24 hours
in advance for the lease signing.
• The meaning of lease: Under this type of contract, you occupy
the premises for a fixed amount of time. You are responsible for all
rent payments through the lease term, even if you move out before the
lease expires. During the lease term, your rent cannot be increased,
nor can other terms of your tenancy be changed. However, upon the termination
of your tenancy a new contract with different sets of conditions may
• The security deposit is used for cleaning and damages ONLY after
you move out. The security deposit may not apply toward any part of
your last month’s rent. See "Moving Out" section below
for more information.
• In the event you move out earlier than your roommate(s), Management
is not legally bound to return your part of the security deposit until
the leased premises has been completely vacated by all residents. Arrangement
can be made at the management’s discretion.
Here’s what you need to do:
1. There will be a pre-move out inspection two
weeks before you move out. The inspection will identify damage,
if any, which will result in security deposit deductions. If you
are not present at the time of inspection, a copy of the inspection
report will be left in the apartment as well as emailed to all
residents. This will give you a chance to fix the damage to avoid
possible charges. Please feel free to contact us with any questions.
2. Call the utility companies to to discontinue service as of
the last day you will be in the apartment and have the bills taken out
of your name. Leave them a forwarding address to send the closing bill.
If you do not cancel the service, you will continue to be billed after
you’re gone, and it will ruin your credit.
California Gas Co.
of Water & Power
3. You are responsible for payment of rent until we receive your keys,
even if it is after your lease ends. For
instance, if your lease ends August 7th, you still need
to pay a full 7 days of August rent. Don’t forget:
are responsible for rent until the day that you return your keys to
the office beyond August 7th. This means that if you return
your keys on August 9th, we will prorate your rent and charge you for the extra days.
Once everyone in your apartment has moved out and returned their keys,
we’ll do a walk through of your apartment to assess the damages. Within 21 days of
the later to occur of (a) receiving all the keys, or (b) the expiration
of your lease, we will send the security
deposit back to the master resident, less the cost of damages
and outstanding charges. *The security deposit check will be
mailed to the master resident via regular USPS mail to the master
resident's permanent address written on their application. If the
master resident would like the check to be sent to a different address,
please send an email to the appropriate property manager (see the list
above). The check will be made payable to all residents on the
FYI: Your security deposit cannot
be used for the last months rent. You will be charged a late fee as
usual if your last month's rent is not paid on time.
Please call the
office if you can’t remember when your lease expires.
4. Lost your keys? Below is the fee schedule for lost
keys and gate clickers:
$50 - if all keys are lost (entire set)
$10 - if just 1 key is missing (gate, apartment, mail etc.)
$25 - if "Medeco" key is missing
$20 - if laundry
card is lost
The above amounts will be deducted from your security deposit.
5. Have your mail forwarded to your new address at least 2 weeks before
you leave. We will not forward it for you.
Here to Officially Change Your Address with the US Postal Service
6. What you need to do in your apartment before you leave:
You'll have to have your carpets cleaned and get your place
professionally cleaned. Make sure to also clean the interior and exterior of the
appliances. This includes stove, refrigerator, dishwasher, and
microwave in the kitchen. In the bathroom, you must clean the
sink, bathtub/shower, floor and toilet. All vertical blinds must be
cleaned (which also means the interior of the window). If your
wall is damaged and you do not repair it, you will be charged.
If you don't get it done yourself, you can expect a cleaning fee to be taken
out of your deposit.
Please click here to view a sample inspection report summary.
If you leave any trash in your apartment, it will cost you a MINIMUM
of $100 out of your security deposit.
Leave all your lights and the A/C off (if the electricity is still on).
What you need to bring to us when you move out:
Keys (apartment, gate, laundry card, mailbox)
Garage door opener
Dish Network Receiver, remote and a smart card (if you have one)
Place the keys and clicker in an envelope. Write the following info
on the front of the envelope:
• Your name
• The date
• Your apartment number
• Building name
• The master resident’s name
Forwarding address and phone # (This is where we will send your
security deposit refund if you are the master resident.)
Seal the envelope, and bring it to the office during office hours.
Please return your keys as soon as you move out. If you hang on to
them, you risk losing them.
Make sure to get a receipt for the Dish Network box. Remember, if you
don’t get that back to us, it’ll cost you up to $375 out of your
deposit. Make sure to plan ahead to return the dish network
box during office hours (even if it’s before you return
your keys). You won’t be able to leave it for us if you are moving
out over a weekend.
Remember, if your keys are returned after your end lease day,
you will be responsible for rent for the extra days. So, if your lease ends on August 7th, then we must have your keys by August
7th at 6:00 p.m.
What if my roommates are moving out
but I am staying for the following year? Will Conquest clean the
apartment for the new residents?
No. If a lease has been
resigned for an additional year, we do not enter the apartment. It is the residents'
responsibility to ensure that the apartment is ready for any new
roommates. We only turn apartments when it is an entirely new
Good luck on your exams, and congratulations to all the seniors!
Have a great summer!
If you require service, please contact us right away.
We are here to help.
To fill out a maintenance request, please visit My
Conquest. If you experience a problem logging on to My
Conquest, please contact
Please call the office with any maintenance requests (310-777-3456).
Either speak with someone in the office or leave a message on the voicemail.
Be sure to leave the following information when you call:
• Your name
• Your building name and apartment number
• The nature of the problem (don’t forget to tell us which
room it’s in)
• Tell us if it is OK if we come in when you are not home.
If it is an extreme emergency, and it's after hours, please call the office and follow the directions
to be connected to an on-call manager.
Please do not stop our Maintenance technicians in the hall to tell them
about a problem. To better serve you, the office can schedule a technician
who can address your needs in a timely manner.
Internet Access :
All Conquest apartments include shared bandwidth high speed Internet access.
Need to connect to our Network?
You need to have the latest version of anti-virus and anti-spyware software installed
on your computer. A free version is available at:
By accessing the internet through our internet service, you agree and accept our Terms of Service. If you do not agree and accept our Terms of Service, you may not use our internet service.
Need to find your Ethernet address?
Click on the appropriate link below and follow instructions:
Need an Ethernet card?
Visit the computer
store in book store on campus.
Their phone number is (213)
If you have any problems, please check the Ethernet
If you have any questions regarding our Network, please email Conquest
IT Support at
Everything you ever wanted to know about your rights as a resident (and
our rights as landlords). Check it out at the
Tenants Guide to Residential Tenants' and Landlords'
Rights and Responsibilities.
questions about noise complaints? (Check out the
Los Angeles Police Department site for noise complaints.)
Copyright © 1999 [Conquest Student Housing]. All rights reserved.
January 07, 2011