Moving into your Apartment:

Before you move in, there are a few things you will need to take care of.  Please read this information very carefully to make sure your move-in goes as smoothly as possible.  Rent is due on August 1st, even though some of you don't move in until August 6th.  Please make checks payable to "Conquest Student Housing" and mail them to:  6672 Abrego Road, Suite A, Goleta, CA 93117.  Please make sure to put the building # and the Apartment # in the memo section of the check.

Utility hook-up:
You are responsible for connecting your electricity, gas, and phone service.
Call the utility companies two weeks before your move-in date to ensure you will have everything on when you arrive.  At Breakpointe, the only thing that is gas operated in the apartment is the heater.  Most residents at Breakpointe never turn this on, since the weather is very temperate.  If you do want heat, you may want to wait until January when it is cooler.  This is just a helpful hint so you can avoid paying a monthly charge when it may not be necessary.  The Coronado apartments use gas for not only the heaters, but also the kitchen stoves.  If you want to use your stove for cooking, you will need to activate your gas account upon moving in.

• Southern California Edison (Power Company)........(800) 655-4555 MANDATORY

• Southern California Gas Co. (Gas Company).......... (800) 427-2200 OPTIONAL

• Verizon (Phone Company).......................................(800) 483-4000 OPTIONAL

You do not need to be present to have your electricity, gas, water and phone hooked up. 

You will need to know your apartment number and address before you call the utility companies.

We will open your water account on your behalf.  National Water & Power will bill you directly.

You will be able to hook up Dish Network TV once you arrive. We will provide you with the receiver. 

Dish Network set-up:

You will need to come to our office to pick up your Dish Network receiver.  When you pick up your receiver, be sure to specify whether you will need a regular receiver or a Hi-Def receiver.  Remember that you need a Hi-Def television in order to use the Hi-Def receiver.  Once you have picked up your Dish Network receiver from our office, setting it up is easy.  Simply follow the steps detailed in the applicable memo below, and enjoy!

Click here for Regular Dish Network Setup instructions

Click here for Hi-Def Dish Network Setup instructions

If you have any questions regarding Dish Network, please email Conquest Dish Network Support at gotdish@ConquestHousing.com

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Your Lease:

You should have received a copy of your lease/rental agreement when you signed your lease.  Click here for a sample lease.  Please read it carefully and understand all aspects of your contract. If you have any questions or concerns you may stop by the office, email us, or call us.

• Remember, if you share the apartment with one or more roommates (i.e. resident(s) on the lease), you are jointly liable for the entire amount of the rent and any damages incurred.

• When making payments for rent, please specify the apartment number and master resident's name on your check. 

• Rent for each month is due in advance, on or before the first of the month.  Failure to pay by 5 PM on the 4th (regardless of what day the 4th falls on) will result in a late charge as specified in your lease agreement. The late charge policy applies to every resident, no exceptions. Rent may be paid at the office during business hours, or in the rent drop box outside the office for after hours drop off.  You can also mail to 6672 Abrego Road, Suite A. Goleta, CA 93117  Keep in mind that if you mail it, it must be received by the 4th (postmark on the envelope is irrelevant).

• If you want to add an additional roommate or replace a current resident, please notify us of your intent. The maximum number of occupants can not exceed the specified number on the lease at any time. The prospective resident has to fill out an application to be approved by management. Upon approval, a new contract will be drawn.

• The meaning of lease: Under this type of contract, you occupy the premises for a fixed amount of time. You are responsible for all rent payments through the lease term, even if you move out before the lease expires. During the lease term, your rent cannot be increased, nor can other terms of your tenancy be changed. However, upon the termination of your tenancy a new contract with different sets of conditions may be drawn.

• The security deposit is used for cleaning and damages ONLY after you move out. The security deposit may not apply toward any part of your last month’s rent. See "Moving Out" section below for more information.

• In the event you move out earlier than your roommate(s), Management is not legally bound to return your part of the security deposit until the leased premises has been completely vacated by all residents. Arrangement can be made at the management’s discretion.

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Moving Out:

Here’s what you need to do:

1.  Email us if you would like to schedule a pre-move out inspection 2 weeks before you move out.  The inspection will identify damage, if any, which will result in security deposit deductions.  This will give you a chance to fix the damage to avoid possible charges.  You can email us at patty@ConquestHousing.com.

2.  Call the utility companies to discontinue service as of the last day you will be in the apartment and have the bills taken out of your name. Leave them a forwarding address to send the closing bill. If you do not cancel the service, you will continue to be billed after you’re gone and you will run the risk of them reporting delinquency to the credit bureaus.

Southern California Gas Co. (Gas Company)............... (800) 427-2200

Southern California Edison (Power Company).............(800) 655-4555

Verizon (Phone Company)...........................................(800) 483-4000

3. You are responsible for payment of rent until we receive your keys, even if it is after your lease ends.  For instance, if your lease ends July 31st, you still need to pay a full month of July rent by July 1st.  Don’t forget: You are responsible for rent until the day that you return your keys to the office beyond July 31st.  This means that if you return your keys on August 5th, we will prorate your rent and charge you for the extra days.  Once everyone in your apartment has moved out and returned their keys, we’ll do a walk through of your apartment to assess the damages.  Within 21 days of receiving all the keys, we’ll send the security deposit back to the master resident, less the cost of damages and outstanding charges.  *The security deposit check will be mailed to the master resident via regular USPS mail to the master resident's permanent address written on their application.  If the master resident would like the check to be sent to a different address, please send an email to patty@ConquestHousing.com.  The check will be made payable to all residents on the lease.

FYI: Your security deposit cannot be used for the last months rent. You will be charged a late fee as usual if your last month's rent is not paid on time.

Please call the office if you can’t remember when your lease is up or to pick up a copy of your lease.

4. Lost your keys? Below is the fee schedule for lost keys and gate cards:

$50 - if all keys are lost (entire set)

$20 - if just 1 key is missing (gate, apartment, mail etc.)

$50 - if parking gate entry card is lost

$20 - if laundry card is lost

The above amounts will be deducted from your security deposit.

5. Have your mail forwarded to your new address at least 2 weeks before you leave. We will not forward it for you.

Click Here to Officially Change Your Address with the US Postal Service

6. What you need to do in your apartment before you leave:

You'll have to have your carpets cleaned and get your place professionally cleaned.  Don't forget to clean the inside and outside of your appliances as well.  This includes stove, refrigerator, dishwasher, and microwave in the kitchen.  In the bathroom, you must clean the sink, bathtub/shower, floor, and toilet.  All vertical blinds must be cleaned (which also means the interior of the window).  If your wall is damaged and you do not repair it, you will be charged.

If you don't get it done yourself, you can expect a cleaning fee taken out of your deposit.  Assuming there is no damage, and we only have to clean and do a bit of paint touch up, it  will cost ON AVERAGE (sometimes more, sometimes less) a total of $420 for a four bedroom, $350 for a three bedroom, $280 for a two bedroom, $200 for a one bedroom and $180 for a studio. 
    
If you leave any trash in your apartment, it will cost you a MINIMUM of $100 out of your security deposit.  

DO NOT LEAVE ANY FURNITURE BY THE DUMPSTERS.  There is a $100 charge per item left.

Remove your bike from the rack.  All abandoned bikes will be discarded.
    
Leave all your lights off (if the electricity is still on).

What you need to bring to us when you move out:

Keys (apartment, security gate/fitness center/laundry room, mailbox)
Parking gate entry card
Laundry card
Dish Network Receiver, remote, and a smart card (if you have one)

Place the keys and cards in an envelope. Write the following info on the front of the envelope:
• Your name
• The date
• Your apartment number
• Building name and number (please specify 6672 or 6690 for Breakpointe)
• The master resident’s name

Seal the envelope, and bring it to the office during office hours. Please return your keys as soon as you move out. If you hang on to them, you risk losing them.

Make sure to get a receipt for the Dish Network box. Remember, if you don’t get that back to us, it’ll cost you $435 out of your deposit. Make sure to plan ahead to return the dish network box during office hours (even if it’s before you return your keys). You won’t be able to leave it for us if you are moving out over a weekend.

Remember, if your keys are returned after your end lease day, you will be responsible for rent for the extra days.  So, if your lease ends July 31st, you must return your keys by 5:30 p.m. on July 31st.

Good luck on your exams, and congratulations to all the seniors!

Have a great summer!

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Maintenance:

If you require maintenance service, Please contact us right away.  We are here to help.  

Please call the office with any maintenance requests (805) 685-3950.  Either speak with someone in the office or leave a message on the voicemail.  Be sure to leave the following information when you call:

• Your name
• Your building name and apartment number
• The nature of the problem (don’t forget to tell us which room it’s in)
• Tell us if it is OK if we come in when you are not home.

If it is an extreme emergency, and it is after office hours, please call the office and follow the directions to be connected to an on-call manager.

Please do not stop our Maintenance technicians in the hall to tell them about a problem.  To better serve you, the office can schedule a technician who can address your needs in a timely manner.

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Internet Access :

All Conquest apartments include shared bandwidth high speed Internet access.

Need to connect to internet through our internet service? 
You need to have the latest version of anti-virus and anti-spyware software installed on your computer.  A version is available for all UCSB students at: https://secureweb.ic.ucsb.edu/software-depot/

By accessing the internet through our internet service, you agree and accept our Terms of Service. If you do not agree and accept our Terms of Service, you may not use our internet service.

Need to find your Ethernet address?

Click on the appropriate link below and follow instructions:

Windows 95/98/Millennium
Windows 2000
Windows XP
Windows Vista/Windows 7

Mac OS

Need an Ethernet card?
Visit Comp USA at 7090 Marketplace Drive in the Shopping Center off Storke Road.  Their telephone number is (805) 968-2440.

If you have any problems, please check the Ethernet FAQ

To access restricted resources such as the electronic library at UCSB, you will need to set up your Web browser to use the proxy server.  

If you have any questions regarding our Network, please email Conquest IT Support, support@ConquestHousing.com

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Legal Issues:

Everything you ever wanted to know about your rights as a resident (and our rights as landlords).  Check it out at the California Residents Guide to Residential Tenants' and Landlords' Rights and Responsibilities.

Have Questions about noise complaints?  Check the SB Sheriff’s Department website (scroll down to "section 40-2 Co. Ord. Nighttime Noise Restrictions")

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Copyright © 1999 [Conquest Student Housing]. All rights reserved.
Revised: December 30, 2009